OPD Deptt Quality Indicator

 

QI N	QI Name	Formula	Unit of Measurement
OPD
1	Quantification of billing errors	No. of Billing errors x 100 Total no. of bills	Percentage
2	Waiting Time for services including Diagnostics & Out-patient consultation	Sum (Patient-in-time for consultation - Patient Reporting Time in OPD)  No. of patients reported in OPD	Minutes
3	Patient satisfaction survey in OPD/ Diagnostic area	Total weightage received as per patient satisfaction survey form x 100 Total weightage for particular form	Percentage
4	Percentage of OPD cancellations / Rescheduling / Delay	Total no. of OPD cancellations or Rescheduling or Delay     x 100 Total no. of OPDs planned with prior appointments	Percentage