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SOP for OPD Registration including
emergency patients
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Sr.No.
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Process Flow
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Responsibility
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1
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OPD registration
is done by appointment or on 1st come 1st serve basis. First time of opd registration Patient will give registration cum consultation consent
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Receptionist
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2
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The following
details are taken from the patient or relative: name, attendant name, age, sex, address,
phone no. mobile or land line
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Receptionist
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3
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The details are
entered into software.
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Receptionist
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4
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The patient is
directed towards concerned doctors opd or emergency room for consultation.
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Receptionist
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5
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If an emergency
patient arrives, suitable alert is triggered & Doctor examines the
patient first & decides the plan of care
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Receptionist
& Consultant
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6
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For unidentified
patients, registration shall be done as a medico-legal case (MLC) and police
will be intimated suitably.
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Receptionist
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7
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In
case if the doctor is not available He/ She is contacted on mobile phone and
instructions are taken. In case if the doctor is inaccessible the patient is
informed about it and ambulance is called in case of emergency and the
patient is transferred in the nearby suitable hospital.
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Receptionist
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8
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Patient
revisiting the OPD for a follow up consultation shall be reregistered,
however, the same unique hospital identification Reg.No. will continue.
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Receptionist
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Monday, August 13, 2018
SOP for OPD Registration of patient including emergency patients
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