SOP on Patient Management
Desired Outcome
To have a smooth functioning in the department
within the desired timeframe.
Measurement
●
After the patient’s arrival he should be registered at the front desk /reception fill the "patient registration form" for New Patients and after that confirm the appointment,
directed to the waiting area or concern consultant OPD.
●
At the appointed time the patient to be directed
to the procedure room, made to sit on the dental chair.
●
The patient to be draped by the assistant, made
to rinse his/her mouth and then examined by the dentist.
●
Then the detail treatment plan is carried out.
● Financial obligations are explained clearly to the patient and procedures are
carried out (if any) with patient’s consent.
●
After the chair side procedure is over, the
details of the procedure needs to be entered in the patient file /software.
● The
patient is given the prescription, and directed to the front desk again to
complete the formalities of payment, to be informed about the next
appointment, and any other queries to be met.
● If he is a new patient then detail treatment
planning should be carried out in the first appointment by the dentist and
financial obligations are explained in detail. Consent forms should be signed
where applicable.
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