SOP for OPD Registration of patient including emergency patients

SOP for OPD Registration including emergency patients
Sr.No.	Process Flow	Responsibility
1	OPD registration is done by appointment or on 1st come 1st serve basis. First time of opd registration Patient will give registration cum consultation consent	Receptionist
2	The following details are taken from the patient or relative: name, attendant name, age, sex, address, phone no. mobile or land line	Receptionist
3	The details are entered into software.	Receptionist
4	The patient is directed towards concerned doctors opd or emergency room for consultation.	Receptionist
5	If an emergency patient arrives, suitable alert is triggered & Doctor examines the patient first & decides the plan of care	Receptionist & Consultant
6	For unidentified patients, registration shall be done as a medico-legal case (MLC) and police will be intimated suitably.	Receptionist  & Consultant
7	In case if the doctor is not available He/ She is contacted on mobile phone and instructions are taken. In case if the doctor is inaccessible the patient is informed about it and ambulance is called in case of emergency and the patient is transferred in the nearby suitable hospital.	Receptionist
8	Patient revisiting the OPD for a follow up consultation shall be reregistered, however, the same unique hospital identification Reg.No. will continue.	Receptionist